At Marriner, our IT needs are managed with an outside partner, Enhanced Computing Solutions (ECS). Their help desk is available 24x7. Urgent needs that hinder you from doing your job should be reported through a phone call to 866-330-0327. Non-urgent needs should be reported through their ticket service at support@enhancedcs.com. Following are some common hardware, network or platform issues and how to remedy.
Workamajig
Blocked from logging in (after 3 unsuccessful login attempts), contact Katie or Jess G to unlock. This may require the creation of a temporary password and a prompt for password reset.
Can’t see items/screens in order to perform your job, see JoAnn or Lauren to review security settings and adjust access.
Office 365
Outside emails are not getting through. Issues with Office 365, which include Outlook, Word, Excel and PPT, or Adobe should be handled through ECS. If urgent, call 866-330-0327. If non-urgent, submit a ticket by emailing support@enhancedcs.com and include as much detail as possible about your need. Screenshots of any error messages are helpful to include.
Hardware - Dell
Screen going blue or black, or randomly shutting down
If able to get on Internet, call ECS at 866-330-0327 and request the help desk remote in to review any error messages and take appropriate next steps. They will require your name & may ask for your MMC computer name. If you don't know your MMC computer name, see JoAnn.
Check with JoAnn if your computer is still under warranty. If so, ECS will reach out to Dell for a next-day, remote or on-site visit. If not under warranty, ECS may perform a few diagnostic checks and advise on next steps. Then visit JoAnn with details.
Hardware – Mac
Screen going black or shutting down
Check with JoAnn. to see if your computer is still under warranty. If you can also get on the internet, go to https://checkcoverage.apple.com/Apple.com, enter your serial number (in the apple menu, about this mac) and it will confirm if it’s still under warranty.
To get help if your computer is still under Apple Care, you can go to www.Apple.com, click on the Support in the header bar, click on Mac computer icon, select which unit you have and review provided options. The “How Can we Help” link includes typical issues with remedies. Have your serial number (in the apple menu, about this mac) available. Support can provide remedy options.
If you do not have internet access, obtain your serial number from JoAnn. If under warranty, call 1-800-275-2273 for next steps. It may include scheduling time at the Apple Store in Columbia or shipping your computer for repair. Note, it is important that you take your unit for consult, as only you can communicate the exact circumstances and errors occurring. If not under warranty, call/see JoAnn for next steps.
Hardware – General
Keyboard, mouse, adapter/dongle and monitor needs should be communicated to JoAnn. Note we will make every effort to accommodate equipment requests, but cannot duplicate workstations for remote needs.
Network
Unable to get on VPN (Note: when working remotely, you must be on VPN in order to access the MMC Intranet or Datahost; when at the Marriner office, you must be on the employee wifi “maremp” to access MMC Intranet or Datahost).
Unable to access Datahost (Active Jobs, Employee Data, Office Data) and you are on VPN or employee wifi.
Datahost
Editing folder names and deleting files on Datahost drives is restricted based on permissions. You can ask JoAnn to remedy, but it may require submitting a ticket to ECS with details of your need.
Last modified: Thursday, August 21, 2025 at 5:49 pm